A deposit of 50% of your total order cost is required to confirm your booking, with out this we can not hold your booking slot. The remaining balance will then be due (5 days for celebration cakes & cupcakes) (2 weeks for Wedding orders) before collection/delivery date. Failure to do so without agreement may result in your order being cancelled and your deposit will not be refunded. Any changes to your order must be made (1 week before collection for celebration cakes) (3 weeks before delivery for wedding orders.
Upon cancellation deposits can be returned with 2 weeks notice for celebration cakes and 4 weeks for wedding orders, any cancellations under this time are non-refundable! Deposits can however be transferred to a later date or different order. If cancellation is made (5 days or less for celebration cakes) (10 days or less for wedding orders) You will be liable for the full amount and will be billed for the full amount, failure to pay will result in the matter being taken to small claims court.
If collected it is the customers responsibility to ensure the safety of the cake to its required destination (Lily rose cakes will advise on the best way to do this) Cakes should only travel in the flat of a boot with nothing surrounding it. Lily Rose cakes can not be held liable for any damage caused to the cake after it has left the premises.
If fresh flowers are to be placed on the cake after delivery/collection, it is the responsibility of the customer and florist to determine flower safety and good food practices as some flowers may be toxic, and not the responsibility of Lily rose cakes.
It is the responsibility of the customer to inform the cake decorator of any known allergies to any ingredients that may be used in the cakes. Cake ingredients or machinery may come into contact with nuts, milk and wheat products. Allergen information is provided with all orders and can be found on the customer contract handed to you upon collection/delivery.
In the very unlikely event of a severe medical, natural or other emergency, it may be necessary to retain an alternative cake decorator. We will make every effort to secure a replacement decorator. If such a situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for your order.
In the unlikely event that a cake is deemed as unsatisfactory when cut the customer must keep hold of the cake for inspection by the the cake decorator. If it is agreed that the cake is not fully baked or does not contain the correct flavours as stated on the initial form, a % of the total cost will be agreed and refunded. Without the cake to be inspected no refund can be given.
Once a time to collect is agreed upon, the customer must arrive within 30 minutes of agreed collection time. We can not guarantee that we will be in past this time, unless time is rearranged no less than 24 hours before collection. If the customer is unable to keep to the time agreed, contact must be made via email, phone or social media to rearrange time.
Delivery is charged 50p per mile travelled to delivery destination. Delivery within 5 miles of IV30, Roseisle is free of charge. Delivery and set up is included in the total cost when quoted for wedding cakes. Any changes needed for delivery must be given no less than 24 hours before delivery, an extra charge will be made for changes made with less than 24 hours notice.
Customers must state when ordering a cake for a wedding, as quotes include delivery and set up and also any number of consultations needed. Initial consultations are charged at £20 for two people (additional persons charged at £5pp), this charge is then deducted from the final total once a cake is booked. Any wedding cake orders taken will be our only order of that week so that we can give your cake the full attention it needs.